Refund policy
Returns Policy
If you receive any items that you are unhappy with for any reason, simply return them to us within 30 days in the condition that you received it and we will happily offer a store credit or refund. Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by CMS.
Before returning, please ensure:
- All items are in brand new condition (unworn, unused, unwashed) with packaging & tags.
- Dirt bike parts have not been fitted and are not scratched, marked or dirty.
- All goods are re-packaged as you received them (e.g. helmets inside helmet bag).
- No tape applied or damage to the retail packaging & boxes.
If your return does not meet these requirements we may obviously have to refuse the return. You can read our full returns terms & conditions below.
Once you have been given authorization to return, please:
- Package the item carefully so that no damage occurs during return shipping.
- If you are returning boots, helmets or any item that is in a box, please wrap the box in a rubbish bag or similar so that the box is not damaged in transit and no tape or label is applied directly to the box.
You will need your return ref. given to you by our staff member. You will be guided through the return by them and they will take payment for anything necessary to do with your return.
Return Terms & Conditions
All items returned for refund or credit must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
Exchanges
The best way to secure a replacement is to place a new order to re-purchase the correct item so we get it on the way to you ASAP. Once we receive your returned item, we will then credit or refund it right away as long as everything is in order.
Please see the list below for things to avoid ensuring your return is accepted:
- When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return may not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
- If you are trying helmets on, please remove any makeup first. Makeup will stain the cheek pads and the return may not be accepted.
- Returns affected by makeup, perfume, deodorants, or body odour will not be accepted.
- Please use due diligence in checking hard parts for correct fitment before removing them from the packaging. Items, like chains, will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with the old/broken item while it is still in the manufacturer's packaging. We do understand that this is unavoidable in some circumstances.
- If you damage the retail package of an item your return may not be accepted. Please do not apply tape or labels to any packaging.
- Please ensure all returned clothing is free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached.
- We can in no way accept Ethikas, underwear or swimwear products unless faulty due to health & hygiene regulations.
- Any return that is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & re-saleable condition to avoid your return being rejected.
Item Does not Fit
If a part does not fit email coffsmsa@gmail.com your VIN, the PART # you received and if possible attach pictures of the issue so it can be assessed.
Faulty Items
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs of the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your refund processed within 24 hours of receiving it; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.
If your order arrives damaged in transit please take photos of the damage and email them to coffsmsa@gmail.com before and after opening the packaging
Return To Sender
If your order is ‘returned to sender’, the order amount will be credited to your CMS (Coffs Motorsports) account (excluding shipping costs, unless it’s the fault of CMS). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please advise us.
Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by CMS, unless it’s our fault of course.
*Please note: The customer is responsible for any costs incurred in the return of any items. CMS is not responsible for any local taxes or currency conversion for returning items. Shipping costs are non-refundable.