Shipping policy
Australian Shipping
We use Australia Post E-parcel or ARAMEX for most of our shipping and Direct Freight Express or TNT Express for bulky items. If you have a preference (particularly if you do not want to use a specific company due to poor service in your location) please advise us in advance.
The delivery estimator below can give you a rough time of delivery based on your location and time you place your order. This covers most products except those that are out-of-stock, pre-ordered or are made to order.
All orders received by 12pm weekdays are usually dispatched the same or next day.
CMS will not accept accountability for ANY stolen or pet destroyed orders.
Delivery Times:
Delivery times vary around Australia, if you would like an estimate on delivery time we recommend using the Australia Post Delivery Time Calculator. Our suburb/postcode is Coffs Harbour, 2450
Considering the immense size of our great country, there will always be remote locations which delivery companies just cannot reach quickly.
Dangerous Goods Declaration:
Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.
Unfortunately, the dangerous goods legislation prevents us from shipping DG products internationally.
New Zealand Shipping
Delivery Times:
All orders shipped to New Zealand will be shipped with Australia Post or ARAMEX. They advise a 3-7 business day delivery to most areas in New Zealand.
Customs/Duties:
Orders over NZD$175.00 can incur customs taxes. CMS has no control over these taxes and cannot advise what they will be.
All charges are to be paid by the customer. Orders cannot be returned to sender, CMS will not pay these charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result. We cannot mark International orders as a gift in order to bypass or reduce customs fees. This is an illegal practice.
International Shipping
All orders are shipped with Australia Post Express Courier International. To calculate the cost add items to your cart then update your country in the shipping calculator on the cart or checkout page.
Delivery Times:
Post advise 5-15 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post use local contractors for on-forwarding. They are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, CMS cannot be held liable for international consignments that are lost in transit. We do offer insurance on our international shipping at 3% of the consignments value, please contact us if you would like this option. Please be aware that you accept responsibility for lost international consignments and CMS will not re-ship or refund your order if you have not taken out insurance.
Customs/Duties:
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they might be.
CMS cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and CMS will not be held responsible for any loss of funds as a result of this occurrence.
Every country has their own customs department, the easiest way to locate and contact them is to use Google and type in: "Customs and import duties - followed by the name of your country" and you will be able to navigate to the appropriate site and contact them to complete the delivery.
Norfolk Island Shipping
All orders being shipped to Norfolk Island with "Standard Shipping" can expect a 4-8 week delivery time frame. Orders are first sent to Sydney to be dispatched via barge to the Island.
A sea-exchange usually takes place to complete the journey to Norfolk but rough seas will cause the exchange to be cancelled and the order will return back to Sydney before being re-dispatched - Which can take another 6-8 weeks.
Please note that once the item leaves Sydney the tracking number will no longer update in the Australia Post network so they will not provide an estimated time of delivery either.
Your best option is to select "Australia Post eParcel Express" and your order will be on the next plane from Brisbane.
Considerations
- Lead times are in business days and exclude public holidays.
- If you order after 12pm, orders will be processed the following business day.
- Dispatch is based on items leaving our Coffs Harbour, Brisbane or Melbourne warehouses.
- Items that are in stock are usually sent SAME DAY.
- Sometimes items will be out of stock. If this is an issue, we will contact you with the options.
Order Status & Tracking
You can check the status of your order and track any dispatched consignments from Your Account (you will also get an email with a tracking link when the item is dispatched).
Return To Sender
If your order is returned to sender, the order amount will be credited to your CMS account (excluding shipping costs, unless it’s our fault). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team.
Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by CMS, unless of course it was our fault.
For further information or clarification of any of the above terms and conditions, please feel free to contact us.